Going home, visiting family or meeting a new business partner — every journey starts with a place that matters. Browse our destinations, find the one that calls you, then check the flights available for your dates.
Somalia's capital brings together business, culture and life beside the Indian Ocean. For many, arriving here means coming home to family. For others, it marks the start of a new working relationship or an important personal journey.
Its coastline, commercial energy and close-knit communities give Mogadishu a character all of its own. Plan your visit around the people you want to see and the purpose of your trip — then let the city do the rest.
Hargeisa is a centre of commerce, culture and community — a city where journeys so often bring families back together or open the door to new business.
Busy markets and an enterprising spirit are part of everyday life here. Whether you are returning to relatives, attending an event or making a working visit, Hargeisa welcomes you as a meeting point for people and places you know.
An administrative and business centre for north-eastern Somalia, Garowe connects visitors with public institutions, local enterprise and family networks. It is a destination for purposeful journeys and a starting point for travel further afield.
Whether you are attending meetings, joining a family gathering or simply returning home, build your stay around the people and places that matter most to you.
Set on the Gulf of Aden, Bosaso is a busy port city with long-standing links to trade and coastal communities. Business, family and community bring travellers here from across the region.
Its commercial character reflects its place on Somalia's northern coast. A visit may return you to familiar surroundings — or introduce you to new people and opportunities through the city's trading networks.
One of East Africa's great cities, Nairobi brings together business, education, healthcare and family ties — and opens the way to the rest of Kenya.
Your visit might be built around an appointment, a conference, time with relatives or a longer stay. Plan the essentials first, then leave room to enjoy the city at your own pace.
Dubai is an international centre for business, shopping, tourism and onward travel — a city that brings together people from every corner of the world.
From meetings and exhibitions to family occasions and time away, the reason for your visit shapes your experience. Make room in your plans for the places and people you want to see, and settle the practical details before you leave.
A major Red Sea city, Jeddah welcomes visitors for business, family travel and journeys connected with Makkah and Madinah. Your plans may be personal, professional or part of a pilgrimage.
Communities and travellers from many countries meet here. Plan your stay and onward arrangements around the purpose of your journey, with your documents and local contacts ready before departure.
Review your documents, baggage and airport arrangements before departure — for every part of your itinerary, including connections and your return journey.
Travelling with a young child, needing assistance or bringing special equipment? Contact Daallo in advance so we can prepare the right arrangements for your flight.
Passport, visa and health requirements depend on your nationality, your travel document, your destination and any airports where you connect. Check the rules for your whole itinerary before you book, and again close to departure.
Your document checklist
Check
What to prepare
Passport or travel document
Confirm the validity, condition and blank pages required by each country, and that the document is accepted for your journey.
Entry and transit permission
Obtain any visa, electronic authorisation or residence document before departure. Check the permitted entry dates and length of stay.
Booking details
Make sure your name and passenger details match the document you will travel with. If there is an error, contact your booking office promptly.
Supporting evidence
Keep any required onward ticket, accommodation details, invitation, proof of funds or health certificate to hand.
Check every part of the journey
A connection can bring extra requirements, even if you plan to stay inside the airport. If you need to collect baggage, change airports or stay overnight, check whether you must enter the transit country. Include your return journey when reviewing permissions and document validity.
Children may need their own documents and additional consent or proof of relationship — particularly when travelling alone or with only one parent.
Keep your documents accessible
Travel with the original documents the authorities require and keep copies of approvals available offline. Check that any electronic approval is linked to the passport you will actually use. If you replace your passport after applying, ask the issuing authority what to do before you travel.
Daallo can help with your booking and airline document checks; immigration authorities decide entry. If a requirement is unclear, contact the relevant embassy, consulate or immigration authority before leaving for the airport.
Prepare for your arrival by checking the entry permission required for your passport, nationality and arrival airport. Check Somalia's E-Visa/ETAS requirements with the Immigration and Citizenship Agency before you book — and again before you depart.
Start with official guidance
Visit the Immigration and Citizenship Agency's official website for current application requirements and the link to its E-Visa/ETAS service. Read the latest instructions before entering passport details or making a payment.
If an application is needed, enter your passport and travel details carefully, review the documents requested and allow time for processing. Keep the approval with the passport used to apply. A submitted application or payment receipt is not an approved entry permission.
Confirm your arrival airport
If you hold a British passport, current UK guidance advises that an electronic approval requested for boarding a flight to Hargeisa may not be accepted for entry there. Departure checks and entry permission can differ between airports, so confirm arrival requirements with the relevant authority.
When asking Daallo about airline document checks, tell us your nationality, travel-document type and arrival airport. Immigration authorities remain responsible for visa and admission decisions.
Before departure
Recheck the requirements, carry your approval and supporting documents, and confirm the rules for your return or onward journey. Keep your host's or accommodation's contact details accessible for arrival formalities.
A little preparation goes a long way at the airport and on arrival. Review the health documents, medication rules and customs requirements for every country on your itinerary — including places where you transit or collect baggage.
Health documents and vaccinations
Some destinations require proof of vaccination, including yellow fever certificates in certain circumstances. Requirements can depend on your recent travel, transit points and age. Check the destination's current public-health guidance and speak to a qualified healthcare professional well before departure.
Keep any required health certificate with your travel documents. A general health recommendation and an entry requirement are different things — confirm both where relevant.
Travelling with medication
Check that your medicine is permitted in every country you will visit, especially if it contains a controlled substance. Ask the relevant authority about quantity limits, permissions and supporting documents. Where possible, carry medication in its original labelled packaging with your prescription or clinician's letter.
Keep essential medication within reach during the journey. If you use needles, liquid medicines, refrigeration or medical equipment, check airport-security rules and contact Daallo about airline acceptance or power arrangements. A prescription does not override another country's import rules.
Customs and the items you pack
Before buying or packing goods, check restrictions on food, plants, animal products, medicines and items for sale or business use. Keep receipts or permits where required, and use the declaration process if an item is restricted, taxable or over an allowance.
Cash and monetary instruments
Check the declaration thresholds on departure and arrival, including rules on foreign currency and monetary instruments. A cash declaration is separate from your baggage allowance, and a rule in one country may not apply throughout your journey.
Prepare for your connection as carefully as for your destination. Check the airports, terminals, local times and operating airlines on your itinerary. Your transfer may involve security screening, document checks, baggage collection or a new check-in.
Check whether you need transit permission
Visa and entry rules can apply even if you never leave the airport. Confirm the requirements for your nationality, travel document, layover and onward destination. If you must pass through immigration to collect bags, change airports or reach a hotel, check the country's entry rules as well as its transit rules.
Allow time for the whole transfer
Consider the distance between terminals, any change of airport, security queues and the next flight's check-in and boarding deadlines. If you have booked flights separately, do not assume your onward booking is protected if your first flight is delayed — ask the issuing airlines or agents before you buy.
Confirm what happens to your bags
At your first check-in, ask where your baggage is tagged to and whether you must collect it on the way. Keep your baggage receipts and check the destination printed on them. Through-checking is not automatic, especially on separate tickets or with different airlines.
If you must collect your bags, allow time to enter the country, reclaim them and present them at the next check-in desk. Allowances can differ from one flight to the next.
Assistance and changes on the way
If your connection involves mobility support or other assistance, tell us before you travel and confirm which airline or airport provides each part of the service. If plans change mid-journey, check the latest gate information and contact the airline responsible for the affected booking.
Pack the things you need for the journey where you can easily reach them. Your hand baggage — also called cabin baggage — must meet the limits for your ticket and be suitable for safe storage on board. Check the permitted weight and dimensions before you leave for the airport.
Check the complete allowance
Confirm whether a handbag, laptop bag, camera bag or other personal item is allowed in addition, or counts towards your allowance. Duty-free shopping does not create an extra entitlement. Measure your bag including wheels, handles and pockets, and ask Daallo or your issuing agent if your confirmation is unclear.
Keep essentials with you
Pack accessibly
Prepare before travel
Travel documents and valuables
Keep passports, approvals, money and important personal items in permitted cabin baggage.
Medication and family essentials
Carry what you may need during the journey and possible delays, subject to security and carriage rules.
Electronic devices
Protect devices against damage, and protect spare battery terminals individually against short circuits.
At security and on board
Check the liquids rules at each airport and keep any medical documentation to hand. On board, stow your bag in an overhead locker or under the seat in front as directed, keeping aisles and exits clear.
If your bag must travel in the hold
Cabin space can be limited. If staff need to check your cabin bag, first remove travel documents, valuables, essential medication, spare batteries and power banks. Confirm any charges and keep the baggage receipt.
Your checked baggage allowance with Daallo is based on total weight, not on the number of bags. Pack as many bags as you need, as long as their combined weight stays within the allowance for your cabin.
Your allowance by cabin
Cabin
Checked baggage allowance
How it works
Economy
30 kg
Total weight across all your checked bags
Business
40 kg
Total weight across all your checked bags
Read your allowance correctly
Your allowance is shown on your ticket or booking confirmation. If another airline operates part of your journey, its own baggage rules may apply to that flight. Ask Daallo or your issuing agent to explain anything unclear before you travel.
Prepare your checked bags
Weigh your bags before departure and check that their combined weight is within your allowance.
Attach contact identification outside, and place a second set of details inside.
Secure loose straps and protect the contents with suitable packing.
Keep travel documents, money, valuables and essential medication with you.
Remove power banks and spare lithium batteries — these must stay in cabin baggage.
Extra bags and special items
Expecting to exceed your allowance, or bringing sports equipment, a musical instrument, or an oversized or fragile item? Contact us before travel with your route, date, packed dimensions and weight. Charges, capacity and handling must be confirmed in advance — arriving at check-in with an item does not guarantee acceptance.
Children and connecting journeys
Check the separate rules for infant baggage, strollers and child restraints. If another airline operates part of your trip, review its allowance and confirm where your bags will be collected. Keep your baggage receipts until your journey is complete.
Everyday products can be restricted on aircraft because of their batteries, fuel, pressure or chemical content. Acceptance can depend on quantity, packaging and where the item is carried — and moving it from hand baggage to checked baggage does not automatically make it acceptable.
Batteries and electronic devices
Carry spare lithium batteries and power banks in cabin baggage and protect their terminals individually. Check the rating and condition of each battery. Ask Daallo before travelling with larger batteries, unusual equipment or a battery-powered mobility aid.
Check these items before packing
Item
What to do
Sprays and toiletries
Check quantity, packaging and airport liquids rules. A household chemical is not treated like a personal toiletry.
Sharp objects and sports equipment
Check security restrictions and airline acceptance. Pack approved checked items safely to protect baggage handlers.
Smart luggage
Tell us whether the battery can be removed, and provide its rating before travel.
Medication, needles and medical equipment
Check documentation and security requirements, and arrange any airline approval or assistance in advance.
Firearms, ammunition or replica weapons
Contact the airline before making travel arrangements. Do not bring them without confirming every legal and airline requirement.
Ask before you travel
Send us the item's name, purpose, quantity and packaging — and for equipment, its model, battery type and rating. Keep any approval with you at check-in. Airport security and destination laws may impose additional restrictions.
A family reunion, a school visit, a community journey or a team event — it all starts with people who need to be in the same place. Tell Daallo about your group's plans and we will review the flight options and arrangements with you before you book.
Start with the journey details
Choose one organiser to coordinate the enquiry. Share your departure city, destination, preferred dates and flexibility, and the number of adults, children and infants. If people will depart from different cities, include each one.
Tell us about seating requests, equipment or assistance needs at this stage. For school or youth groups, explain who will accompany the children. For pilgrimage travel, confirm permits and entry arrangements with your authorised organiser and the relevant authorities.
From enquiry to booking
Send your requestShare the journey outline and the organiser's contact details.
Review the offerCheck the proposed flights, total price, baggage allowance, payment terms and passenger-information deadlines.
Confirm the arrangementsFollow the acceptance and payment instructions in the offer. An enquiry or quotation alone does not reserve seats.
Submit passenger detailsCheck names against travel documents and send the information requested before the agreed deadline.
Keep everyone informed
Give every traveller the confirmed itinerary, baggage details and airport instructions, and agree how the organiser will reach the group if a flight changes. Seating together depends on the flight, availability and safety requirements — discuss your preference when you enquire.
Ready to travel together?
Send your route, dates, traveller numbers and contact details, with any timing that matters, such as an event start or an onward connection.
Business journeys involve more than choosing a flight. You may need to coordinate several travellers, meet an event deadline or stay within a travel policy. Tell Daallo how your organisation travels, and we will review your requirements and discuss any commercial arrangement that may be available.
Tell us about your travel programme
Share your organisation's name, the routes you use, how often staff travel and how many travellers are involved. Let us know who books and approves journeys, whether you work with a travel agent, and who should be our contact.
Explain what matters most — predictable booking arrangements, flexibility for changing plans, coordinated event travel or information for internal reporting — and any travel-policy requirements we should consider.
Review the terms before you commit
Assess any offer against the journeys your organisation expects to make: the routes and fares covered, how reservations are made, payment arrangements and rules for changes and cancellations, the agreement period and who handles your questions.
Commercial terms, support contacts and reporting apply only as agreed in writing. An organisational enquiry does not automatically provide discounted fares, priority services or more flexible tickets.
Meetings and events
For a conference, staff visit or company event, send the venue, event dates and preferred arrival and departure times, identifying travellers coming from different cities. Where an agent manages your bookings, include them in the discussion.
When your organisation or group needs a dedicated flight, send us a passenger-charter enquiry. Tell us where you need to go, when you need to arrive and how many people are travelling. We will review your request and confirm whether a charter can be arranged for your route and dates.
Give us a clear journey outline
Include your preferred departure and arrival airports, travel dates and passenger numbers, and whether you need one-way, return or several sectors. Add preferred local times and tell us which details are flexible.
For an event, tell us when passengers must be at their destination, and include any onward connections or ground transfers. If passenger numbers differ between flights, explain how.
Include practical requirements
Describe expected baggage and any unusually large equipment, assistance needs, children in the group and any seating or service requests. Include the organiser's name, organisation, telephone number and email address. A request does not by itself confirm aircraft availability or acceptance.
Review any proposal
Before accepting, check the itinerary, airports, operating airline, capacity, baggage terms and services included, together with the total price, currency, payment schedule and the conditions if plans change or the flight cannot operate as proposed. Keep a written record of the agreement. Every traveller must still meet the document and entry requirements for their journey.
Journeys with young children are easier when the essentials are arranged before you leave. Check your child's travel documents, review your booking and contact Daallo about any equipment, seating or assistance that needs advance arrangement.
Before you book
Confirm the rules for your child's age, fare and seating before completing your reservation. If you plan to use a child restraint, bring a stroller or request a particular seat, share the details so the arrangements can be checked for your flight.
Ask which facilities are available on your itinerary. Please do not plan around a bassinet, baby meal or other onboard service until its availability is confirmed.
Keep essentials close
Your child's travel documents and any required permissions.
Feeding items, baby food or formula, and what you need to prepare them.
Nappies, wipes, spare clothing and any required medication.
A favourite comfort item and a few quiet activities.
At the airport and on board
Allow time for document checks, baggage handling and any assistance you have arranged. Ask where your stroller will be handed over and returned, and keep essentials with you before handing over equipment.
On board, follow the cabin crew's guidance on seating and securing your child during take-off, landing and turbulence. Keep aisles and safety equipment clear, and ask the crew whenever you need help.
Contact Daallo before booking a flight for a child travelling without an accompanying adult. Tell us the child's age, the proposed flights and any connections. Eligibility, itinerary, support arrangements, documents and any charge must be confirmed before you complete the booking.
Plan the whole itinerary
Tell us about every part of the journey, including separate tickets and flights operated by another airline. Ask whether the connections can be accepted, and where confirmed support begins and ends — an arrangement on one flight does not automatically continue onto another. If several children are travelling together, give each child's age and explain who, if anyone, will accompany them.
Documents and adult contacts
Prepare the child's travel documents and any consent or service forms requested through Daallo's confirmed process. Provide accurate names and telephone numbers for the adults bringing and collecting the child, and for the parent or guardian. Share identity documents only through the secure process the airline provides.
Prepare your child
Explain what will happen at check-in, boarding, during the flight and on arrival, and how to ask the airport team or cabin crew for help. Pack permitted essentials, a familiar item and the contact details they may need.
Departure and collection
Follow the advised arrival time and handover instructions. The adult bringing the child should stay contactable until told they may leave. The collecting adult should follow the confirmed identification and collection arrangements — tell Daallo promptly if that person or their details change.
Please let Daallo know at least 48 hours before departure if you need medical or special assistance. Tell us what would help — moving through the airport, boarding, taking your seat or leaving the aircraft — and share your route, travel dates and booking reference so we can prepare.
Explain your requirements
Tell us about help with walking distances, steps, transfers or communication, and any seating request if you travel with a companion. If personal or medical documentation is needed, use the secure process Daallo provides.
Your wheelchair or mobility aid
Provide the equipment type, weight and dimensions (including folded), whether parts detach, how it is secured and any special handling instructions. For powered equipment, include the battery type and manufacturer's information. Confirm acceptance and handling before travel, and where your equipment will be handed over and returned.
Personal care and other needs
Discuss any help you need with eating, medication, using the lavatory or transferring between seats, and whether a travelling companion is needed. Cabin crew are not a substitute for a personal carer. For sensory or communication needs, tell us how you prefer to receive information. If medical clearance may be relevant, ask Daallo about its requirements.
On the day of travel
Follow the arrival instructions for your flight and make yourself known to the check-in team. Keep your assistance confirmation with your travel documents.
Choose your route and dates, compare the options and book with confidence. Review the itinerary, baggage allowance and fare conditions before you complete your booking.
Choose your destination and dates to see the options available with Daallo Airlines. Review the journey, baggage allowance and fare conditions before you book, so you know exactly what is included.
Search form
Before choosing your fare
Check the departure and arrival airports, dates and local times carefully, along with any connection and the airline operating each flight. A similar city name does not always mean the same airport.
Read the baggage allowance and the conditions for changes, cancellations and refunds, and compare the total price for all travellers, including any extras. Availability can change until your booking is complete.
Flight schedules
Select your departure city, destination and date to see the scheduled flights, then search to see live availability and fares. Times are shown in each airport's local time — check the arrival date as well as the time. For a flight you have already booked, use Flight status.
From choosing your flight to receiving your confirmation, take a moment at each step to check your journey details. If you need help, contact Daallo or the agent handling your booking.
Choose your journeySearch your route and dates. Check each airport, date, local time and connection.
Review your fareRead the baggage allowance and the rules for changes, cancellations and refunds. Review the total price and currency.
Enter traveller detailsUse each traveller's name exactly as it appears on their travel document, and contact details where you can receive updates.
Check your selectionsReview all passengers, dates and selected services. Arrange assistance or special equipment in advance.
Pay and keep your confirmationFollow the payment instructions for your booking, then save your confirmation and ticket receipt.
Payment and confirmation
Use one of the payment methods shown for your booking and check the amount and currency before authorising payment. If a payment deadline is shown, follow it and check that your ticket has been issued.
A reservation reference identifies your booking; on its own it does not confirm payment or ticket issue. Review your ticket receipt and itinerary as soon as you receive them.
If something is unclear
If payment appears to have been taken but no confirmation has arrived, check your email and spam folder, then contact the booking office before paying again. Provide the passenger name, journey, approximate payment time and any reference. If you booked through a travel agent, contact them first.
We couldn't find a booking with these details. Check them and try again, or contact the office or agent that issued your ticket.
Review before you travel
Check passenger names, travel dates, airports and flight times, along with your ticket status and baggage allowance. Keep a copy of your itinerary with you while you travel.
Make sure your contact details are up to date so we can reach you about your trip. If you notice a spelling error, an incorrect date or missing information, contact the ticket issuer promptly — corrections are subject to the ticket rules.
Tell us about additional needs
Contact Daallo before travel if you need assistance, are bringing a mobility aid or special item, or are arranging travel for a child without an accompanying adult. Ask for the arrangements to be confirmed for every flight involved.
Booked through an agent
Your travel agent can help with the booking they issued, including payment queries, ticket corrections and change or refund requests. Keep their confirmation and contact details with your travel documents.
Before requesting a different flight or cancelling your journey, check your ticket conditions and contact the office or agent that issued it. The options available depend on your fare, itinerary and ticket status.
Change a booking
For a direct booking, retrieve your trip in Manage booking and review the change options shown. Check the new flights, any fare difference and fee before confirming. If the option is unavailable, contact Daallo. For an agency booking, ask your agent to review your preferred dates and quote the full cost.
A request or quotation does not confirm a change. Keep following your existing booking until you receive confirmation of the new arrangements.
Cancellation and refund requests
For eligible direct bookings, use the cancellation option in the itinerary menu after retrieving your booking, and review the conditions and any amount shown before confirming. Then submit a separate refund request using the option displayed — cancelling alone does not request a refund.
Keep your cancellation acknowledgement and refund reference, and ask the ticket issuer to confirm the assessment, any deductions, the refund method and next steps. Some fares restrict refunds.
Information to include
Details
What to send
Your booking
Booking reference and passenger name
Your request
The flight or date concerned, and preferred new dates if relevant
Contact
An email address and telephone number where you can be reached
Supporting information
Any documents requested by the ticket issuer, through its approved channel
See the latest information for flights operated by Daallo Airlines before you leave for the airport. Search by flight number or route and choose your travel date. For flights operated by another airline, check that airline's information.
Understanding the update
Times are local to each airport. Where available, you will see the scheduled time, the latest estimate and a status such as boarding, departed, arrived, delayed or cancelled, together with the time of the last update.
Flight information can change, so keep following your booking instructions and any message from Daallo or your ticket issuer. Unless Daallo advises otherwise, a delay does not change your check-in or boarding deadline.
If your plans are affected
Keep your booking reference ready and contact the office or agent that issued your ticket. If you have a separate onward booking, check it independently. At the airport, watch the information screens and listen for announcements — gate details can change after check-in.
Update unavailable
We can't show an update for this flight right now. Check your booking messages or contact Daallo or your booking agent for the latest information.
Check in, prepare your documents and head to the airport with confidence. Keep your travel documents and booking confirmation to hand, and review the airport instructions for your itinerary.
Online check-in is available for eligible flights from 24 hours until 1 hour before scheduled departure. Availability depends on your flight and the departure airport. Have your travel document and booking confirmation ready, then follow the instructions shown for your journey.
Online check-in unavailable
Online check-in isn't available for this flight. Please check in at the airport, or contact Daallo for help.
After checking in
Read your confirmation carefully and keep any boarding pass issued. Check whether you need a printed copy or an airport-issued boarding pass. Online check-in does not replace document checks, security screening or baggage drop.
If you have checked baggage, go to the designated counter before the deadline for your flight. If you have a special service request, follow the arrangements Daallo has confirmed.
Help with online check-in
If…
What to do
My booking is not found
Check the reference and last name against your confirmation. If they are correct, contact your booking office or follow the airport instructions for your flight.
I haven't received a boarding pass
Follow the message shown at the end of the process. You may need to complete checks at the airport before a boarding pass can be issued.
The service is unavailable
Allow time to check in at the airport. Don't delay your journey by retrying online check-in repeatedly.
Give yourself time for a comfortable start. Check the departure airport, terminal and local departure time, then plan your arrival around document checks, baggage drop, security and the walk to your gate.
Know the deadlines
Stage
What you need to do
Before leaving home
Review your latest itinerary and messages, check baggage limits and prepare your travel documents.
At check-in
Present your travel document, booking reference and any entry or transit permissions. Mention any confirmed assistance or approved special items.
After checking bags
Keep your baggage receipts and check the destination on the tags, then continue to security and your gate.
If you checked in online
Online check-in does not remove airport document checks or baggage-drop requirements. If you cannot get a boarding pass, or your flight is not eligible for online check-in, use airport check-in and allow time for support.
Assistance and family travel
Keep your assistance confirmation available and make yourself known to the check-in team. Families should keep children's documents and essentials within reach, and ask where a stroller or mobility aid will be collected and returned.
Boarding
Keep your boarding pass and travel document ready, watch the screens for gate changes and follow staff instructions. Be at the gate before boarding closes — completing check-in does not extend that deadline.
Whether you are planning a journey, managing a booking or need help on the day of travel, our team is ready to help. Call us, message us on WhatsApp (+252 770393939) or Waafi, visit one of our offices or send us a message using the form below.
WhatsApp and Waafi
Channel
Number
WhatsApp / Waafi (UAE, day)
+971 52 8516137
WhatsApp / Waafi (Somalia)
+252 771667733 +252 770393939
United Arab Emirates, Djibouti and Saudi Arabia
Office
Address
Telephone
Corporate Office
Dubai Airport Free Zone, J-21 P.O. Box 293515, Dubai, United Arab Emirates
+971-4-2994485 Local: 04-2994485
Dubai Sales Office
Al Zarooni Building, Flat # 403 35 Al Ras Road, Deira, Dubai, United Arab Emirates
Thank you for contacting Daallo Airlines. Our team will reply as soon as possible.
Legal
Privacy policy
daallo.com/privacy
Your privacy is important to us.
The official Daallo Airlines Privacy Policy: how we collect, use, store and share your personal data.
Introduction
Welcome to Daallo Airlines' Privacy Policy. Your privacy is important to us, and we are committed to protecting your personal data. This policy details how we collect, use, store, and share your information in accordance with applicable data protection laws. We may collect and process your personal data when you engage with us directly or through third parties such as travel agencies, airport authorities, or partner airlines.
1. Scope of this Privacy Policy
By accessing our platforms or using our products or services, you agree to the collection and use of your personal data as described in this Privacy Policy. In jurisdictions requiring explicit consent, we will only process your personal data once you have provided such consent (e.g., via acceptance of this policy or by selecting a tick box as mandated by local laws). Providing your personal information is optional; however, if you choose not to, we may be unable to offer certain services. Mandatory travel information must be supplied when required, or we may be unable to provide transportation services. This policy applies even when bookings are made via third parties, as it forms part of your Conditions of Carriage and contract with Daallo Airlines.
2. Personal Data We Collect
"Personal data" refers to any information that identifies you directly or indirectly. This may include your name, contact information, travel itinerary details, website usage, and interactions with our services. Data may be collected automatically through our website and apps (e.g., browser type, IP address via cookies or analytics tools) or directly from you through various communication channels. We may also receive data from partners such as travel agents, feedback providers, or airlines acting on your behalf. If you book on behalf of another individual, you must ensure you have their consent. We combine data collected through various methods for better service delivery. See "Sharing Your Information" for details on information sharing.
3. Categories of Data We Collect
We may process the following types of data:
Personal Identifiers: Name, surname, contact details (email, phone, address) when you create an account, book flights, or register for promotions.
Travel and Booking Details: Itinerary, booking changes, and additional travel purchases.
Health Information: Relevant health data when you notify us of a medical condition or request special meals.
Passenger Information: Details about individuals on your booking, including children.
Financial Details: Payment card information during transactions.
Advance Passenger Information: Passport or ID number, nationality, gender, date of birth, and country of issue for specific routes.
Flight-related Services: Luggage, services at the airport, or onboard purchases.
Customer Interaction: Communication via calls, emails, or online chat.
Social Media Content: Posts or messages directed to Daallo Airlines.
Preferences: Departure locations, meals, seats, and family details shared on your profile.
Website and App Usage: Flight searches and navigation behaviour.
Loyalty Program Information: Details associated with Air Rewards membership.
4. Sensitive Personal Data
We limit the collection of sensitive personal data, such as health and religious beliefs. However, where provided:
Health information (e.g., special assistance, pregnancy, medical clearance) is processed with your consent to facilitate service delivery.
Religious affiliation inferred from meal preferences is used solely to fulfil such requests.
By providing this data, you confirm consent for processing and global transfer of such data as required. Refusal to consent may limit service availability and does not entitle you to refunds.
5. Use of Our Platforms ("Mediums")
We collect data based on your interactions with our platforms:
Account Registration: Title, name, nationality, date of birth (if needed), phone, email, password.
Air Rewards Program: In addition to account details, we collect preferred language and apply program-specific terms.
Flight Booking: Passport info, emergency contacts, and contact details for boarding passes or booking notifications.
Payment Details: Credit card information (except CVV), stored card options.
Preference Settings: Seat, meal, and travel preferences for your Air Rewards profile.
6. Providing Information About Others
When you provide personal data on behalf of others (e.g., family members or friends), you must have their consent. This includes health or sensitive data. If local law requires, retain records of this consent and share this Privacy Policy with them. You may also refer others to our services, but only if they would welcome the referral.
7. Purpose of Processing Your Data
We use your personal data for the following:
Managing your bookings and related services.
Coordinating travel with third-party providers.
Personalizing services based on your preferences.
Meeting legal travel documentation requirements.
Enabling biometric authentication (e.g., facial recognition) where applicable.
Integrating with loyalty programs.
Facilitating communication during your travel journey.
Using location data (with consent) for improved app functionality.
Administering contests and promotions.
Customizing our digital platforms based on your usage.
Responding to your queries and maintaining service logs.
Conducting customer surveys and developing new services.
Ensuring legal compliance and fraud prevention.
Marketing purposes (detailed below).
As required by law or where you provide explicit authorization.
8. Marketing Communications
If you opt in:
We may send promotional content regarding our and our partners' products/services.
Daallo Airlines or selected third parties may also contact you.
Marketing may be personalized based on your preferences, website activity, and cookie data. You may unsubscribe at any time via links provided in marketing emails (see "Withdrawing Your Consent").
9. Access to Your Personal Data
You have the right to request access to the personal data we hold about you. This may include your booking history. To request your data, contact our customer service team.
10. Data Security
We employ strong safeguards to protect your personal data from misuse, unauthorized access, or disclosure. While we strive for maximum security, we cannot guarantee complete protection against all cyber risks.
11. Cookies and Tracking Technologies
We use cookies, pixels, and similar tools to improve functionality and analyse usage. These technologies help personalize your experience but do not usually identify you directly. You can adjust cookie settings in your browser. For more, see our Cookies Policy.
12. Sharing Your Information
We may share your personal data:
Within the Daallo Airlines.
With governments, immigration, and customs as legally required.
With travel service providers (airlines, hotels, agencies, etc.).
With IT, marketing, payment, and analytics service providers.
With advertising platforms for personalized marketing.
During business transfers or mergers.
With authorities under legal compulsion.
With designated third parties managing your booking.
With customs and immigration authorities in transit and destination countries.
With employees and agents as needed to fulfil our services.
13. Children and Minors
If you are a minor, you must obtain parental consent to use our platforms. Parents or guardians can request deletion of any data submitted by minors.
14. Working With Service Providers
We share personal data with service providers supporting our business (e.g., banks, marketers, IT services, airport staff). All providers are contractually bound to protect your data and comply with applicable laws.
15. Data Retention
We retain personal data as long as necessary for booking management, marketing, legal compliance, and improving future experiences. Retention periods are based on operational needs and legal obligations.
16. Consent
By submitting your data, you consent to its processing as described in this policy. We may contact you for service updates and promotional offers, subject to your preferences and local regulations.
17. Withdrawing Your Consent
You may opt out of marketing communications anytime. However, operational communications (e.g., booking confirmations) will still be sent. You can adjust notification settings in our mobile app and modify cookie preferences as outlined in our Cookies Policy.
18. Data Analytics and social media
We may aggregate and anonymize data to improve our services. We analyse usage patterns, browser types, and referral pages to better understand customer behaviour. Using social media buttons on our platforms may result in content being shared with your social networks.
19. International Data Transfers
Your data may be transferred and processed outside your home country, including jurisdictions with different privacy protections. We ensure adequate safeguards are in place for such transfers, and data will only be shared where legally permitted.
20. Updates to This Policy
We may revise this Privacy Policy periodically to reflect legal changes or operational updates. Updated versions will be posted on our website and other relevant platforms.
21. Contact Information
For questions or concerns about this Privacy Policy, please contact:
Cookies are small files stored on your device when you visit a website. Daallo Airlines uses cookies and similar tools to make its websites work and to understand how they are used, as set out in our Privacy Policy.
Type
What it does
Can you switch it off?
Strictly necessary
Keeps the site secure and working, and remembers your cookie choices.
No, the site needs them to work.
Functionality
Remembers your settings and preferences so the site works the way you expect.
Yes
Analytics
Shows us how the site is used, in aggregated and anonymised form, so we can improve it.
Yes
Marketing
Supports personalised offers from Daallo through our advertising providers, if you have agreed to receive marketing.
Yes
Managing your choices
You can change your choices at any time on our Cookie preferences page. You can also adjust or block cookies in your browser settings and, in the Daallo app, in your notification and cookie settings. Some parts of the site may not work properly if cookies are blocked.
Social media
Social media buttons on our pages may share content with your networks. Those services handle your information under their own policies.
